Accessing City Services via 3-1-1

An article in today's SF Examiner discusses the popularity of San Francisco's 3-1-1 system, which provides a single number to access a wealth of information and services. According to the article, Mayor Newsom is using the statistics about these calls to keep department heads accountable. So if you see a persistant problem on your block, calling it in to 3-1-1 may be another way to get attention from the City.

“The reports are already having an impact,” Newsom said. “I start my Monday department head meetings talking about how many calls for services [were received], and if there’s a disproportionate number of calls, asking [city officials], ‘What are you doing about it?’”

Call center a boon to S.F. (article)